CALL CENTER OUTSOURCING EXPERTS _
Cybex Solutions is delivering strategic Business Process Outsourcing Services (BPO services) and solutions to bring value, innovation, and consistent growth to your business. We are a podium to provide business solutions by improving service levels, cost reduction, and helps in integration.
Our scale of providing BPO Services_
We execute customer services projects with agility and pace to provide them with an outstanding customer services advantage. The sheer motion is to create the maximum benefits for your business. Our expertise to offer Business Process Outsourcing is available from small startups to huge MNCs. Our core emphasis is to outsource sales by cutting down on costs.
So what are all these outsourced services_
Front-office services
These services include marketing where customer interaction is obligatory. It is the process in which you need your BPO staff to interact with clients and consumers directly.
Back-office services
These services are related to the in-house business functions of the company. Moreover, quality assurance, order processing, and payment processing come under this category.
What BPO Services do we have for you_
The quick view of our BPO Services is down there
ITES
We offer IT solutions over the internet. For instance
- Technical Support
- Service Desk Analyst
- Production Support Analyst
KPO
We offer KPO services to handle highly-skilled jobs like:
- Accounting and financial analysis
- Legal processes
- Web Design
- Content Creation
LPO
We provide paralegals to work on complex tasks such as:
- Drafting patent applications
- Creating legal agreements
- Performing legal research
RPO
We offer RPO services to data-driven companies
- Data Analytics
- Investment Research
- Primary and secondary market study
Timely Monitoring _
BPO services can be a magic wand for your company to streamline your work processes and get more work done for less. Though, there are a few apprehensions associated with outsourcing that be tailored with strict procedures and advanced monitoring solutions.
We smoothly monitor the performance of your BPO staff. By working consistently on
- Working during work hours
- Check on internet use at work (use of social media)
- Meeting deadlines
- Track the time spent on calls and tasks
- Incomplete tasks or taking too long to complete
Our general BPO Services to revive the business power_
To outsource sales we offer the following BPO services
Finance & Accounting
Assisting the companies by drawing up the budget, by auditing, providing forecasts, and by providing key financial insights such as: Global market research Investment management Risk & compliance solutions
Human Resources
Outsourcing HR departments to streamline business recruiting issues; we assist companies from scanning resumes to conducting interviews to shortlisting applicants, from certain legal tasks to managing and resolving payroll issues.
Customer Support
As the business expands you need to deal with tons of customers. To ease this we can outsource the headache to professionals by cutting down hiring and training costs.
Data Entry
Why choose a costly medium when things can be made easier and simpler? Now All you need to do is to outsource data entry instead of using a full-time employee.
Marketing
Our marketing services will just be the ticket for your brand exposure and recognition. Our marketing professionals can analyze the landscape better and devise a winning strategy for your brand.
Our stand out perks of BPO services _
Focus On Core Competencies
By outsourcing your administrative tasks, you can focus on your core business activities. By this, you can concentrate on moving up the value chain and devise marketing strategies for clients.
Cost Savings
This is the main reason why you should cherry-pick us to employ BPO services because we are the ones that can drop down costs of Training Equipment, Tools & Salaries.
Access To Skilled Talent
We are here to connect you by giving you access to one of the most brainy people that are completely focused on their tasks to increase and amplify productivity and efficiency.
Overcome Communication hazards
Not a vain boast but We truly are diligent professionals that have the eligibility to meet issues like Language barriers, Time zone differences, Different levels of feedback within the company.
Data security
We totally understand that Data security is a big concern and it has to be in safe hands, we ensure that your data is not vulnerable to theft or hackers.